Remote Desktop & Device Support Technician

Yale NewHaven Health; New Haven (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

Yale NewHaven Health is seeking an experienced IT Desktop Support technician to join our technology services team in New Haven, CT. You will deploy, repair, and maintain devices, support Windows workstations, and troubleshoot hardware and software issues across remote sites.

The role emphasizes strong customer service, knowledge of AD, Citrix/VDI, and ability to coordinate with clinical staff and vendors. A2-year experience and CompTIA certifications preferred, with opportunity to advance within

Qualifications

• Minimum 2 years of experience supporting desktop computers in a Windows AD environment.
• Proficient with Windows client OS and Office 2013+.
• Familiar with Citrix/VDI and network protocols (TCP/IP).
• Hands-on experience with PC hardware, printers, and peripherals.
• Strong customer service and communication skills.

Responsibilities

• Device Deployment
• Device Repair
• Device Maintenance
• Customer Service

Skills

Desktop support

Active Directory

Windows 7/10/11

Citrix

VDI

Office 2013+

TCP/IP

Antivirus

Hardware troubleshooting

Printer support

Education

Associates Degree or equivalent combination of education and experience

Bachelor's Degree in Computer Science or related field, preferred

Tools

HP/Microsoft/Apple PCs

Printers

PMS/EMR knowledge

Job description

Yale NewHaven Health is seeking an experienced IT Desktop Support technician to join our technology services team in New Haven, CT. You will deploy, repair, and maintain devices, support Windows workstations, and troubleshoot hardware and software issues across remote sites.

The role emphasizes strong customer service, knowledge of AD, Citrix/VDI, and ability to coordinate with clinical staff and vendors. A2-year experience and CompTIA certifications preferred, with opportunity to advance within