Client Support Tech

Yale NewHaven Health; New Haven (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

Yale NewHaven Health is seeking an experienced IT Desktop Support technician to join our technology services team in New Haven, CT. You will deploy, repair, and maintain devices, support Windows workstations, and troubleshoot hardware and software issues across remote sites.

The role emphasizes strong customer service, knowledge of AD, Citrix/VDI, and ability to coordinate with clinical staff and vendors. A2-year experience and CompTIA certifications preferred, with opportunity to advance within

Qualifications

• Minimum 2 years of experience supporting desktop computers in a Windows AD environment.
• Proficient with Windows client OS and Office 2013+.
• Familiar with Citrix/VDI and network protocols (TCP/IP).
• Hands-on experience with PC hardware, printers, and peripherals.
• Strong customer service and communication skills.

Responsibilities

• Device Deployment
• Device Repair
• Device Maintenance
• Customer Service

Skills

Desktop support

Active Directory

Windows 7/10/11

Citrix

VDI

Office 2013+

TCP/IP

Antivirus

Hardware troubleshooting

Printer support

Education

Associates Degree or equivalent combination of education and experience

Bachelor's Degree in Computer Science or related field, preferred

Tools

HP/Microsoft/Apple PCs

Printers

PMS/EMR knowledge

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Supports all YNHHS remote sites including all YNHHS owned and leased locations, NEMG sites and YSM locations. Resolves connectivity, application, device and network security issues in a timely manner in an effort to ensure uptime and consistency at all locations. Acts as liaison between YNHHS teams and all remote locations including MDs and their office staff by communicating technology related initiatives, downtimes and project timelines. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant activities and system anomalies. Resolves and documents tickets according to SLA's.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Device Deployment
  
  
  
  • 1.1Deploys new PCs in accordance with YNHHS policies and procedures
  
  
  
  


• 2.Device Repair
  
  
  
  • 2.1Methodically and efficiently troubleshoots reported problems
  
  
  
  


• 3.Device Maintenance
  
  
  
  • 3.1Inspects equipment, associated peripherals, and wiring for signs of pre-failure indicators
  
  
  
  


• 4.Customer Service
  
  
  
  • 4.1Continually demonstrates professionalism and respect for the customer and team members.
  
  
  
  

Qualifications

EDUCATION

Associates Degree or equivalent combination of education and experience required. Bachelors Degree in Computer Science or related field, preferred

EXPERIENCE

At least 2 years experience supporting desktop computers and peripherals in a Microsoft Active Directory environment. Proficient in all Microsoft client operating systems including Microsoft Windows7 operating systems and Microsoft Office 2013 and above. Knowledgeable of Citrix and VDI based applications and client/server relationships, Internet Explorer, TCP/IP protocols and antivirus solutions. Hands on experience with HP/Microsoft/Apple branded PCs, laptops, netbooks, and printers, including installation, testing, repair and maintenance of Network and PC hardware and software. Knowledge of PMS\\EMR applications including Epic, GE Centricity, eCLinicalworks, Allscripts and NextGen, familiarity with physician office workflow and processes, desirable

LICENSURE

CompTia A+ , CompTia Network +, MCP certifications preferred. Required certifications must be completed within the first 6 months of employment. Failure to obtain the certifications within the prescribed timeline will result in termination. Must have a current driver's license and an acceptable driving record.

SPECIAL SKILLS

Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner. Ability to multitask and prioritize tasks and responsibilities accordingly. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution. Exceptional listening, communication and problem resolution skills. Must be able to deal swiftly and appropriately with difficult situations while always maintaining a tolerant and professional demeanor.

YNHHS Requisition ID

180166