Desktop Support Tech

Yale NewHaven Health; New Haven (CT); On-site; USD 43,000 - 62,000; Full time

Job summary

Yale New Haven Health is seeking an IT Support Technician to install, repair, and maintain desktop hardware and peripherals across multiple facilities. This role requires hands-on experience with Windows and Mac environments, plus familiarity with Citrix and remote access tools.

Expect to cover nights, weekends and holidays as needed. Ideal candidates have 1–3 years of desktop support experience in an Active Directory setting or prior Yale New Haven Health System exposure, plus CompTIA A+

Qualifications

• High school graduate with CompTia A+ certification preferred (must be obtained within 6 months of hire).
• One to three years experience supporting Intel-based desktops and peripherals in a Microsoft Active Directory environment, or six months at Yale New Haven Health System in a desktop support role.
• Hands-on experience with Apple/Mac and PC laptops; familiarity with Citrix and remote access tools; strong knowledge of Windows 7+ and Office 2016+.

Responsibilities

• Deploys new PCs in accordance with YNHHS policies and procedures.
• Troubleshoots reported problems methodically and efficiently.
• Inspects equipment and wiring for pre-failure indicators.
• Demonstrates professionalism and respect in all customer interactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

CompTIA A+

Tools

Citrix

Remote access tools

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Executes the installation, repair & maintenance of microcomputers and peripheral equipment including configuring and deploying mobile devices. Knowledgeable of predominate operating systems including Windows 7, Windows 10, and above including Mac OS, Internet Explorer and Office Suite applications. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant actives and system anomalies.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Device Deployment
  • 1.1Deploys new PCs in accordance with YNHHS policies and procedures
• 2.Device Repair
  • 2.1Methodically and efficiently troubleshoots reported problems
• 3.Device Maintenance
  • 3.1Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators
• 4.Customer Service
  • 4.1Continually demonstrates professionalism and respect for the customer and team members.

Qualifications

EDUCATION

High school graduate with CompTia A+ technical certification preferred. (Must be obtained within 6 months of hire)

EXPERIENCE

One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role. Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers preferred. Knowledgeable of Citrix based applications and client/ server relationships preferred. Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams. Customer Service Experience a must.

LICENSURE

Comp Tia A+ technical certification preferred. (Must be obtained within 6 months of hire)

SPECIAL SKILLS

Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors. Working knowledge of network protocols, desktops hardware configurations and peripherals. Ability to multitask and prioritize tasks and responsibilities accordingly. Must have a through working knowledge of remote access tools. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution

PHYSICAL DEMAND

Availability to cover Nights, Weekends and Holidays as needed. Travel to multiple YNHHS facilities is necessary.