Desktop Support Technician – Windows, Mac & Citrix

Yale New Haven Health; New Haven (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Yale New Haven Health seeks a desktop support technician to install, repair, and maintain PCs and peripherals for healthcare staff. You will deploy new devices, troubleshoot issues, and ensure secure, reliable access to Microsoft and Apple environments.

Responsibilities include patient- and staff-facing support, maintaining equipment, and coordinating with IT to resolve complex problems while upholding Yale's standards of service and security.

Qualifications

• High school diploma required; CompTIA A+ preferred and must be obtained within 6 months of hire.
• 1-3 years of desktop support experience in a Microsoft Active Directory environment or six months at Yale New Haven Health System.
• Experience with Apple/Mac and PC laptops, printers, iPhones/iPads; familiarity with Citrix and client/server environments.
• Proficiency with Windows 7+ and Office 2016+; strong customer service skills required.

Responsibilities

• Deploys and configures new PCs and peripherals following policy and procedures.
• Troubleshoots and resolves hardware, software, and network problems.
• Inspects equipment and wiring for pre-failure indicators and performs routine maintenance.
• Provides professional, respectful customer service and supports team collaboration.

Skills

Customer Service

Communication

Troubleshooting

Multitasking

Education

High School Diploma

CompTIA A+ Certification

Tools

Citrix

Active Directory

Windows/macOS environments

Remote access tools

Job description

Yale New Haven Health seeks a desktop support technician to install, repair, and maintain PCs and peripherals for healthcare staff. You will deploy new devices, troubleshoot issues, and ensure secure, reliable access to Microsoft and Apple environments.

Responsibilities include patient- and staff-facing support, maintaining equipment, and coordinating with IT to resolve complex problems while upholding Yale's standards of service and security.