Remote Lead Design Researcher — Healthcare UX Strategy

Humana; Nashville (TN); Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Remote work (US)

Job summary

Humana, Inc. is seeking a Lead Design Researcher for the Experience Design team.

This remote US role focuses on delivering user-centered experiences for Medicare consumers through applied research, storytelling, and collaboration with product and BI teams. You will define research programs spanning exploration to implementation, partner across disciplines, and drive prioritization using an agile, test-and-learn approach.

Qualifications

• Master's degree or higher in a research-related field is required.
• Proven experience leading design research in innovation, human-centered design, and/or digital products.
• Experience with a range of UX and design research methodologies and agile environments.

Responsibilities

• Define and deliver research programs across the entire design process from exploration to implementation.
• Partner with Product Design, Content Design, PM, Analytics, and Engineering to create differentiated user-centered experiences.
• Synthesize findings and translate into backlog items for product teams and stakeholders.
• Develop research plans and interview guides for sessions and recruit participants.
• Coach and mentor team members to conduct research independently.
• Lead storytelling to turn insights into business recommendations that drive impact.
• Collaborate with product teams to quantify the value of concepts and proposed improvements.

Skills

Design research

UX research methods

Agile product development

Communication skills

Leadership & mentoring

Education

Master's degree or higher in a research-related field

Job description

Humana, Inc. is seeking a Lead Design Researcher for the Experience Design team.

This remote US role focuses on delivering user-centered experiences for Medicare consumers through applied research, storytelling, and collaboration with product and BI teams. You will define research programs spanning exploration to implementation, partner across disciplines, and drive prioritization using an agile, test-and-learn approach.