Remote Lead Design Researcher — Healthcare UX

Humana; Santa Fe (NM); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to guide research programs across the design process, from exploration to implementation, delivering user-centered experiences for Medicare consumers.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to apply an agile test-and-learn approach, translate insights into backlog items, and drive priority decisions that improve member experiences.

Qualifications

• Master's degree or higher in a research-related discipline.
• 8+ years of experience leading design research in innovation, human-centered design, and/or digital product.
• 5+ years of independently managing design research programs.
• Exceptional communication, problem-solving, coaching and management skills.
• Experience with a variety of UX and design research methodologies.
• Experience with design thinking and agile product development environments.

Responsibilities

• Define and deliver research programs across the design process from exploration to final implementation.
• Partner with Product Design, Content Design, Product Management, Analytics, and Engineering to drive user-centered experiences.
• Uncover insights that drive prioritization and decision-making on product strategy via agile test-and-learn approaches.
• Synthesize research findings and add to backlog with product managers and teams.
• Train teammates to conduct research and concept studies independently.
• Create artifacts that define current and future state of optimized experiences.

Skills

Design research leadership

Independent program management

Communication

UX research methodologies

Agile product development

Design thinking

Education

Master's degree or higher in a research-related discipline

Job description

Humana, Inc. is seeking a Lead Design Researcher to guide research programs across the design process, from exploration to implementation, delivering user-centered experiences for Medicare consumers.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to apply an agile test-and-learn approach, translate insights into backlog items, and drive priority decisions that improve member experiences.