Remote Lead Design Researcher, Health UX Strategy

Humana; Olympia (WA); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team. This remote role is available anywhere in the United States and focuses on delivering user-centered healthcare experiences for Medicare consumers.

You will define research programs across the design process, partner with product and analytics teams, and mentor others while shaping product strategy through an agile, test-and-learn approach.

Qualifications

• Master's degree or higher in a research-related field (e.g., HCI, Design Strategy).
• 8+ years leading design research contributions in innovation or digital products.
• 5+ years independently managing design research programs.
• Exceptional communication, problem-solving, coaching and leadership skills.
• Experience with UX and design research methodologies.
• Familiarity with design thinking and Agile product development.

Responsibilities

• Define and deliver research programs across the design process from exploration to implementation.
• Partner with Product Design, Content Design, PM, Analytics, and Engineering to build user-centered experiences.
• Uncover insights that drive prioritization, planning, and product strategy through agile testing.
• Synthesize findings into actionable insights and business recommendations.

Skills

Design research leadership

UX research methodologies

Agile product development

Communication

Coaching / mentoring

Stakeholder collaboration

Education

Master's degree in a research-related discipline (e.g., Design Strategy, HCI, Psychology)

Tools

Storyboarding

Wireframing

Job description

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team. This remote role is available anywhere in the United States and focuses on delivering user-centered healthcare experiences for Medicare consumers.

You will define research programs across the design process, partner with product and analytics teams, and mentor others while shaping product strategy through an agile, test-and-learn approach.