Remote Lead Design Researcher — Healthcare UX

Humana; Lansing (MI); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to drive research programs across the full design process for Medicare consumers. You’ll partner with Product Design, Content Design, Product Management, Analytics and Engineering to create user-centered experiences.

You’ll conduct exploration, strategy, problem definition, ideation, prototyping and testing, and translate insights into backlog items and business recommendations within an agile, remote-first team.

Qualifications

• Master's degree or higher in a research-related discipline.
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product.
• 5+ years of experience independently managing design research programs.
• Exceptional communication, problem-solving, coaching and management skills.
• Understanding and experience with a variety of UX and design research methodologies.
• Experience with design thinking and agile product development environments.

Responsibilities

• Assist with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/Screen candidates for research and concept testing
• Develop research plans and/or interview guides for sessions
• Train other team members to get them up and running on their own research and concept studies
• Synthesize all research findings and work with product managers and other team members to add to backlog
• Work to iterate requirements, concepts, and other vision documentation
• Work collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures
• Be a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact
• Collaborate and co-create with product teams and business partners quantify value the of a concept
• Create communication artifacts that define current state and future state of the optimized experience

Job description

Humana, Inc. is seeking a Lead Design Researcher to drive research programs across the full design process for Medicare consumers. You’ll partner with Product Design, Content Design, Product Management, Analytics and Engineering to create user-centered experiences.

You’ll conduct exploration, strategy, problem definition, ideation, prototyping and testing, and translate insights into backlog items and business recommendations within an agile, remote-first team.