Remote Deposit Operations Specialist

Jack Henry; Kansas; Hybrid; USD 49,000 - 61,000; Full time

Benefits offered by this job

Comprehensive benefits

Corporate sustainability focus

Job summary

Jack Henry is seeking a Deposit Operations Specialist to help financial institutions operate and optimize core processing and day-end activities. You’ll serve as a trusted partner, resolve cases, and support clients with expert deposit operations knowledge.

The role emphasizes problem-solving, learning, and building strong relationships in a dynamic environment. The position offers remote, hybrid, or in-office work options.

Qualifications

• Minimum of four years of experience in a bank or credit union deposit operations environment.
• Strong working knowledge of deposit products (DDA, Savings, CDs) and related servicing processes.
• Experience with NSF and exception/reject item processing, including research and account maintenance.
• Commitment to delivering exceptional customer service and adherence to policies and standards.
• Rotating on-call schedule including evenings, overnights and weekends.
• Standard 8:00 a.m.–5:00 p.m. CT with rotating shift coverage periodically.

Responsibilities

• Monitor incoming cases and emails and resolve per Service Level Standards.
• Use support tools to assist customers and answer general questions.
• Escalate issues with precise problem descriptions to higher support levels.
• Participate in training and peer groups to improve product knowledge and service skills.
• Grow and maintain a knowledge base with current information.
• Understand OS concepts and file structures relevant to troubleshooting.
• May perform other job duties as assigned.

Job description

Jack Henry is seeking a Deposit Operations Specialist to help financial institutions operate and optimize core processing and day-end activities. You’ll serve as a trusted partner, resolve cases, and support clients with expert deposit operations knowledge.

The role emphasizes problem-solving, learning, and building strong relationships in a dynamic environment. The position offers remote, hybrid, or in-office work options.