Deposit Operations Specialist (Core Director)

Jack Henry; Kansas; Hybrid; USD 49,000 - 61,000; Full time

Benefits offered by this job

Comprehensive benefits

Corporate sustainability focus

Job summary

Jack Henry is seeking a Deposit Operations Specialist to help financial institutions operate and optimize core processing and day-end activities. You’ll serve as a trusted partner, resolve cases, and support clients with expert deposit operations knowledge.

The role emphasizes problem-solving, learning, and building strong relationships in a dynamic environment. The position offers remote, hybrid, or in-office work options.

Qualifications

• Minimum of four years of experience in a bank or credit union deposit operations environment.
• Strong working knowledge of deposit products (DDA, Savings, CDs) and related servicing processes.
• Experience with NSF and exception/reject item processing, including research and account maintenance.
• Commitment to delivering exceptional customer service and adherence to policies and standards.
• Rotating on-call schedule including evenings, overnights and weekends.
• Standard 8:00 a.m.–5:00 p.m. CT with rotating shift coverage periodically.

Responsibilities

• Monitor incoming cases and emails and resolve per Service Level Standards.
• Use support tools to assist customers and answer general questions.
• Escalate issues with precise problem descriptions to higher support levels.
• Participate in training and peer groups to improve product knowledge and service skills.
• Grow and maintain a knowledge base with current information.
• Understand OS concepts and file structures relevant to troubleshooting.
• May perform other job duties as assigned.

Job description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Join our Core Director Support team as a Deposit Operations Specialist and play a vital role in helping financial institutions successfully operate and optimize their core banking systems. In this highly collaborative position, you'll serve as a trusted partner to clients by providing expert support for deposit operations, core processing, and mission‑critical day‑end activities. Working alongside a knowledgeable and supportive team, you'll solve complex challenges, build strong customer relationships, and help deliver exceptional service that drives our clients' success. If you enjoy problem‑solving, continuous learning, and making a meaningful impact in a dynamic environment, this is an exciting opportunity to grow your expertise and advance your career.

This position offers the flexibility to work in a remote, hybrid or in‑office environment.

Candidates must reside within approximately 70 miles of our office locations in Allen, TX. Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Lenexa, KS; Monett, MO or Springfield, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H‑1B, STEM OPT Training Plans, etc.).

The salary range for this position is $49,000- $61,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Monitor incoming cases and emails and resolve in accordance with Service Level Standards
• Use available support tools to assist the customer and answer general application questions.
• Provide appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
• Participate in training programs, and peer groups to continuously improve product knowledge and service skills as well as bringing new ideas to the product.
• Help grow a knowledge base and maintain with current information.
• Understand the operating system the software resides in, along with file structures, directories, disk space, hardware resources in use, and navigating troubleshooting in the operating system.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of four years of experience in a bank or credit union deposit operations environment.
• Strong working knowledge of deposit products, including Demand Deposit Accounts (DDA), Savings Accounts, and Certificates of Deposit (CDs), along with related servicing and operational processes.
• Working knowledge of Non‑Sufficient Funds (NSF) and exception/reject item processing, including research, resolution, and account maintenance activities.
• Demonstrated commitment to delivering exceptional customer service, with the ability to effectively support internal and external customers while adhering to established policies, procedures, and service standards.
• Participate in a rotating on‑call schedule, including evening, overnight, and weekend coverage, to support financial institutions with day‑end processing activities. On‑call assignments occur approximately one to two times per month and four weekends per year.
• Maintain a standard work schedule of 8:00 a.m. to 5:00 p.m. CT while supporting shared departmental coverage through a rotating 9:00 a.m. to 6:00 p.m. CT shift approximately once every other month.

What would be nice for you to have:

• Experience working within a Microsoft Windows environment, including navigating file systems, managing folders, and transferring files across applications and network locations.
• Demonstrated expertise in end‑of‑day, month‑end, and year‑end processing activities.
• Experience supporting Individual Retirement Accounts (IRAs), including knowledge of contribution limits, Required Minimum Distributions (RMDs), rollovers, and applicable regulatory requirements.
• Experience with year‑end deposit operations processes, including tax reporting requirements and the preparation and distribution of customer tax forms.
• Strong understanding of the financial services industry, particularly banking and credit union operations, products, and regulatory requirements.
• Demonstrated ability to analyze and resolve complex operational issues by evaluating multiple variables, identifying root causes, and implementing effective solutions.
• Proven experience managing complex and diverse projects while exercising sound judgment, critical thinking, and problem‑solving skills to achieve desired business outcomes.
• Ability to independently assess situations, recommend appropriate courses of action, and apply established methodologies and best practices to support operational excellence.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer [1] comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our [2] Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

References

Visible links

1. https://careers.jackhenry.com/yourexperience#our-benefits-anchor

2. https://discover.jackhenry.com/corporate-sustainability