Remote Deployment Project Manager

Fortra; Heber (UT); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) plan

Flexible PTO

Tuition reimbursement

ID Theft protection

Job summary

Fortra is seeking a Project Manager to lead customer deployments, coordinate a team of consultants, and ensure on-time, high-quality outcomes aligned with business objectives.

You will manage multiple projects, define scope with customers, and maintain strong stakeholder communication while growing product knowledge across Fortra’s offerings. A PMP/Prince2/ITIL background and customer-service experience are highly valued.

Qualifications

• Bachelor’s Degree or Similar Work Experience.
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition.
• Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment.
• Minimum of 3 years in customer service/facing industries.
• Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum.
• Strong analysis skills, ability to evaluate requirements and modify existing solutions.
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra.
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions.
• Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes.
• Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks.
• Willingness to gain and maintain a strong knowledge of all Fortra products and services.
• Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities.
• Ability to work collaboratively in a team environment.
• Have a bright, inquiring mind and a strong drive to learn and evolve.

Responsibilities

• Manage ~20 deployment projects with varying scope simultaneously and effectively.
• Work with customers to define the project scope and goals and build detailed project plans to achieve them.
• Take full responsibility for the project goals and pro-actively manage the project delivery to ensure on-time deployment to a high quality for both the customer and Fortra.
• Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals.
• Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting.
• Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction.
• Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records.
• Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service.
• Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes.
• Maintain a utilization target of 85% or greater.
• Some travel may be required (<5%). Other duties as assigned

Skills

Bachelor's Degree or Similar Work

PMP / Prince2 / ITIL

Project coordination

Customer service

Risk management

Interpersonal skills

Team leadership

Problem solving

Education

Bachelor’s Degree or Similar Work Experience

Tools

Project scheduling tools

Reporting tools

Job description

Fortra is seeking a Project Manager to lead customer deployments, coordinate a team of consultants, and ensure on-time, high-quality outcomes aligned with business objectives.

You will manage multiple projects, define scope with customers, and maintain strong stakeholder communication while growing product knowledge across Fortra’s offerings. A PMP/Prince2/ITIL background and customer-service experience are highly valued.