Remote Deployment Engineer - Onboarding & Support

Harmonic Security, Inc.; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Harmonic Security, Inc. is an early-stage, rapidly growing company delivering an AI Governance and Control platform that helps security teams manage AI usage in real time. The team is forming, with a culture of transparency, ownership, and continuous learning.

You will join an early, still-forming team of Deployment Engineers, helping define how we operate. You will onboard customers, provide day-to-day support, and work through deployment problems.

Qualifications

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Strong customer-facing communication and operational discipline.

Responsibilities

• When something breaks, you pull logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
• Provide technical support during onboarding, acting as a trusted technical enablement partner.
• Find opportunities to continuously improve the deployment experience for customers.

Skills

Deployment experience

Customer-facing communication

Operational discipline

Job description

Harmonic Security, Inc. is an early-stage, rapidly growing company delivering an AI Governance and Control platform that helps security teams manage AI usage in real time. The team is forming, with a culture of transparency, ownership, and continuous learning.

You will join an early, still-forming team of Deployment Engineers, helping define how we operate. You will onboard customers, provide day-to-day support, and work through deployment problems.