Deployment Engineer

Openkrill; United States; Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

401k pension plan

Generous PTO

Flexible hybrid work

Equity (meaningful)

Job summary

Harmonic Security is building an AI‑first security platform and hiring a Deployment Engineer to onboard customers and resolve deployment issues. You will manage complex problems, coordinate with Customer Success, Solutions Architecture, and QA, and help improve the onboarding and deployment experience with repeatable processes.

You will work in a fast‑moving, close‑knit team that values ownership, transparency, and a strong customer focus across Windows, macOS, and Linux environments.

Qualifications

• Hands‑on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf) and identity configuration.
• Comfort working in a multi‑OS environment (Windows, Linux, macOS).
• Strong, organized communication with customers and teams.
• Ability to turn fixes into documented, repeatable processes.

Responsibilities

• Onboard customers and provide day‑to‑day technical support during deployment.
• Troubleshoot technically difficult customer issues with a clear root‑cause approach.
• Escalate and collaborate with Success, Solutions Architecture, QA, and engineering.
• Maintain internal guides and customer‑facing documentation.
• Feed field findings into roadmap to improve deployment experience.

Skills

Enterprise security deployments

MDM platforms

Windows/Linux/macOS

Customer communications

Operational discipline

Basic coding knowledge

Tools

Intune

Jamf

SSO configuration

Job description

HOW WE WORK: AI-FIRST BY DESIGN

Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work, from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity.

For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive.

ABOUT THE TEAM

Our Product Delivery team is the engine that turns vision into impact. We ship early and often, getting valuable features into the hands of customers quickly and iterating from there. We work in the open by default, sharing progress and ideas, and we trust each other to own outcomes. We’re a small but mighty crew where every person plays a critical role and we’re committed to using AI to work smarter and faster.

ABOUT THE ROLE

You will join an early, still-forming team of Deployment Engineers, where you have an opportunity to help define how we operate. You will onboard customers, provide day to day customer support and work through deployment problems.

This is a hands‑on, individual‑contributor role with direct customer impact. You will manage technically difficult customer issues that require both an inquisitive mind and a desire to provide and excellent customer experience.

WHAT YOU’LL DO

• When something breaks, you pull the logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
• Provide technical support during onboarding, acting as a trusted technical enablement partner to our customers.
• You find opportunities to continuously improve and strengthen the deployment experience for our customers.
• You will maintain internal guides and customer-facing documentation.
• Beyond deployment support, you feed field findings into the product roadmap and partner with Customer Success, Solutions Architecture, QA and beyond to give our customers a first class experience.

WHAT YOU BRING

• Hands‑on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• You are happy working in a multi‑OS environment (Windows, Linux, macOS).
• A track record of strong customer‑facing communication, the kind where you coordinate through an issue, gather the right evidence, and close it cleanly.
• Operational discipline: you turn one‑off fixes into tracked, documented process so nobody has to firefight the same problem twice.
• Some ability to read or write code is a bonus, but the core of this role is technical troubleshooting and customer excellence, not shipping features.

YOU MIGHT BE A FIT IF YOU

• You should be comfortable with getting direct customer feedback and thrive in a fast‑moving team where your work ships into the product, not into a backlog.
• Engineers from AI‑native startups, analytics or data‑insight platforms, or security and governance SaaS companies.
• We want someone inquisitive and proactive who automates the repeat work, fixes the root cause, and makes life better for both the customer and their colleagues.
• Ownership here isn’t a buzzword: you have it, and we expect you to use it. If you have an AI‑first mindset, and a habit of looking for patterns you can automate away, it will set you apart.

WHY JOIN US

This isn't just a job - it's a chance to help define a category. Harmonic Security was named to the Rising in Cyber 2026 list, and we're just getting started. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them.

We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life.

• Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice
• Rare market opportunity - Join early in a category‑defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech
• Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture
• Comprehensive benefits - 401k pension plan, generous PTO and flexible hybrid work
• A small, high‑trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy
• Thoughtful leadership - that cares deeply about your growth, not just your output
• Annual global off‑sites - past trips include Lisbon, Portugal and Nashville, TN
• Real ownership - you'll shape the product, the culture, and the direction of the company from day one

HARMONIC'S CORE VALUES

Flourish in the Unknown

We embrace new, unfamiliar situations that require initiative and rapid decision‑making. We orient ourselves quickly and deliver results with minimal guidance.

Never Full

We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more.

Perfect Harmony

We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work