Hybrid Deployment Engineer – AI Security Platform

Harmonic Security, Inc; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

401k pension plan

Generous PTO

Flexible hybrid work

Meaningful equity

Job summary

Harmonic Security, Inc. seeks a hands-on Deployment Engineer to onboard customers, provide day-to-day support, and tackle deployment challenges.

You will manage technically difficult issues while delivering an excellent customer experience and align root-cause insights with product improvements. The role requires experience deploying enterprise security in customer environments, familiarity with Intune/Jamf, and comfort working across Windows, Linux, and macOS with a strong customer-focus

Qualifications

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• You are happy working in a multi-OS environment (Windows, Linux, macOS).

Responsibilities

• When something breaks, you pull the logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
• Provide technical support during onboarding, acting as a trusted technical enablement partner to our customers.
• You find opportunities to continuously improve and strengthen the deployment experience for our customers.
• You will maintain internal guides and customer-facing documentation.
• Beyond deployment support, you feed field findings into the product roadmap and partner with Customer Success, Solutions Architecture, QA and beyond to give our customers a first class experience.

Skills

Deployment experience

Endpoint security

MDM platforms

Intune/Jamf

Multi-OS support

Customer-facing

Tools

Intune

Jamf

Job description

Harmonic Security, Inc. seeks a hands-on Deployment Engineer to onboard customers, provide day-to-day support, and tackle deployment challenges.

You will manage technically difficult issues while delivering an excellent customer experience and align root-cause insights with product improvements. The role requires experience deploying enterprise security in customer environments, familiarity with Intune/Jamf, and comfort working across Windows, Linux, and macOS with a strong customer-focus