Remote Dental VA: Appointments, Reactivation & Billing

Winning Assistants, Inc.; United States; Remote; USD 8,300 - 9,600; Part time

Benefits offered by this job

HR & Contractor Support Team

Premium VPN Access

HIPAA Training & Certification

Top VA Performance Training

US Holidays Off

Job summary

Winning Assistants, Inc. is seeking a Dental Virtual Assistant to support patient communication, scheduling, and billing tasks. The role emphasizes outbound calls, patient follow-ups, and improving appointment conversions and collections for a dental practice.

Ideal candidates have 1+ year in dental/healthcare settings, HIPAA awareness, and experience with Dentrix or Mango. Remote, part-time position with flexible MST-aligned hours and strong customer service expectations.

Qualifications

• Strong spoken English with a neutral or North American-sounding accent.
• At least 1 year experience in outbound calling, follow-ups, or appointment setting.
• At least 1 year experience in patient reactivation and collection.
• At least 1 year of relevant experience in a dental or healthcare setting.
• Familiarity with Dentrix or similar dental/medical systems.
• Experience using phone/VoIP systems such as Mango.
• Understanding of HIPAA compliance and data security practices.

Responsibilities

• Conduct patient reactivation calls to re-engage inactive patients and bring them back on the schedule (multi-touch cadence until marked cold).
• Perform post-visit follow-up calls/post-visit outreach to encourage treatment plan acceptance and gather feedback.
• Handle collections and aging accounts follow-ups to reduce outstanding balances.
• Manage appointment scheduling and send reminders.
• Provide professional customer service.
• Provide inside sales support (such as collecting payments).
• Support daily administrative and patient coordination tasks.
• Manage inbound & outbound communications and patient inquiries.

Skills

English communication

Outbound calling

Dental/healthcare experience

Dentrix familiarity

Mango VoIP

HIPAA compliance

Tools

Dentrix

Mango

Job description

Winning Assistants, Inc. is seeking a Dental Virtual Assistant to support patient communication, scheduling, and billing tasks. The role emphasizes outbound calls, patient follow-ups, and improving appointment conversions and collections for a dental practice.

Ideal candidates have 1+ year in dental/healthcare settings, HIPAA awareness, and experience with Dentrix or Mango. Remote, part-time position with flexible MST-aligned hours and strong customer service expectations.