Remote Dental Practice Virtual Assistant - Part-Time

Virtual Staff 365; United States; Remote; USD 24,000 - 33,000; Part time

Benefits offered by this job

Permanent work-from-home set-up

Dayshift (AEST)

Annual leave

13-month pay

Government mandated benefits

HMO (STAFF only)

Job summary

Virtual Staff 365 is seeking a Virtual Assistant for a well-established dental practice in the Sydney region. The role focuses on patient communications, appointment management, accounts receivable, and administrative support in a remote, part-time setup.

Ideal candidates have proven virtual admin or customer service experience, strong English skills, and the ability to work independently with high attention to detail in a fast-paced environment.

Qualifications

• Proven experience in virtual administrative or customer service roles.
• Strong English communication skills, written and verbal.
• High attention to detail and ability to work independently remotely.

Responsibilities

• Handle inbound patient phone calls, return missed calls and manage overflow.
• Perform outbound pre-treatment and follow-up calls for appointments.
• Respond to routine patient inquiries via phone and email.
• Confirm, book and reschedule patient appointments promptly.
• Manage accounts receivable and follow up on overdue payments.
• Process patient payments and maintain financial records.
• Upload patient records, X-rays, consent forms and documentation.
• Maintain patient records and update the practice management system.
• Create and schedule social media posts for the practice.

Skills

Virtual administration experience

Customer service

English communication

Attention to detail

Team collaboration

Self-motivated remote worker

Tools

Dolphin or similar practice management system

Ontraport

Slack

MS Teams

ChatGPT / AI platforms

Job description

Virtual Staff 365 is seeking a Virtual Assistant for a well-established dental practice in the Sydney region. The role focuses on patient communications, appointment management, accounts receivable, and administrative support in a remote, part-time setup.

Ideal candidates have proven virtual admin or customer service experience, strong English skills, and the ability to work independently with high attention to detail in a fast-paced environment.