Remote Dental Network Partnerships Lead

Guardian Life; Richmond (VA); Remote; USD 59,000 - 89,000; Full time

Job summary

Guardian Life is seeking a Remote Network Partnership Specialist to manage day-to-day operations for key account leasing relationships, coordinating provider communications and regulatory inquiries. This role supports Medicare-related standards and collaborates across internal teams and external partners.

You will assist audits, credentialing, and performance tracking while driving provider engagement, process improvements, and growth of leased network relationships. Travel is involved (10%).

Qualifications

• 3+ years of experience in provider relations, network management, healthcare operations, or related field.
• Knowledge of healthcare provider networks, managed care, dental or medical benefits administration, or third-party administrator relationships.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Manage day-to-day operations for assigned key account leasing relationships, serving as the primary point of contact for partner coordination, issue resolution, and ongoing account support.
• Develop and manage provider and partner communications, including network updates, educational materials, operational notices, and responses to inquiries related to participation, reimbursement, network access, and related processes.
• Coordinate and support audit, credentialing, compliance, and regulatory activities, ensuring timely completion of requests, accurate documentation, and adherence to applicable requirements, including Medicare-related standards.
• Partner with internal and external stakeholders to research and resolve complex provider and partner issues, identify trends and risks, and implement effective solutions that support service excellence and partner satisfaction.
• Maintain operational records, reporting, and tracking mechanisms to monitor account activity, partner requests, compliance obligations, and key performance indicators.
• Identify opportunities to improve processes, enhance the provider experience, strengthen partnership performance, and support the successful growth and administration of leased network relationships.
• Network Leasing Team Support: Assist team members with inquiries and operational activities related to other network leasing, rental partnerships and repricing; Provide cross-functional support during periods of increased volume, special projects, or partner implementations; Contribute to departmental initiatives aimed at strengthening partner relationships, provider engagement, and operational effectiveness.

Skills

Provider relations experience

Written & verbal communication

Multi-tasking & prioritization

Analytical & problem solving

Knowledge of healthcare networks

Regulatory awareness

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

SharePoint

Reporting tools

Job description

Guardian Life is seeking a Remote Network Partnership Specialist to manage day-to-day operations for key account leasing relationships, coordinating provider communications and regulatory inquiries. This role supports Medicare-related standards and collaborates across internal teams and external partners.

You will assist audits, credentialing, and performance tracking while driving provider engagement, process improvements, and growth of leased network relationships. Travel is involved (10%).