Remote Dental Insurance Support Specialist

Delta Dental of Minnesota; Minneapolis (MN); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time Off (PTO)

Job summary

A dental insurance company is seeking a Customer Service Agent in Minnesota, responsible for handling inbound calls and providing exceptional customer service. The role involves managing inquiries, resolving complaints, and maintaining accurate records. Ideal candidates should possess a High School Diploma, excellent communication skills, and the ability to navigate technology effectively. This position offers a starting hourly rate of $20.00 and allows for on-site, hybrid, or remote work arrangements. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• Exceptional verbal and written communication skills.
• Experience interacting with customers.
• Ability to remain calm and courteous under pressure.

Responsibilities

• Manage incoming calls and customer service inquiries.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate and complete information to customers.
• Handle customer complaints and follow up to ensure resolution.
• Ensure thorough call documentation.

Skills

Customer orientation

Communication skills

Problem-solving skills

Ability to multitask

Technology proficiency

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office suite

Job description

A dental insurance company is seeking a Customer Service Agent in Minnesota, responsible for handling inbound calls and providing exceptional customer service. The role involves managing inquiries, resolving complaints, and maintaining accurate records. Ideal candidates should possess a High School Diploma, excellent communication skills, and the ability to navigate technology effectively. This position offers a starting hourly rate of $20.00 and allows for on-site, hybrid, or remote work arrangements. Benefits include medical, dental, vision, and a 401(k) plan.