Remote Delivery Partner - MSP Staffing & Payroll

Magnit; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Magnit is seeking a Delivery Partner (DP) to ensure efficient service delivery to clients. This remote US-based role works with vendors and hiring managers, using Magnit VMS to manage day-to-day operations and SLA adherence.

The DP delivers across payroll or staffing desks as needed, maintains SOPs, and drives process improvements while ensuring compliance with client requirements and performance metrics.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 3+ years of MSP client services or staffing account management.
• Experience with VMS platforms (Magnit VMS, Fieldglass, Beeline) preferred.
• Strong MS Office skills and client-facing communication.

Responsibilities

• Oversee day-to-day delivery of Magnit’s products/services on-site.
• Maintain quality client service and site operations to meet the Scope of Work.
• Coordinate potential scope across one or multiple product lines.
• Maintain and update SOPs to ensure efficient operations.
• Implement or improve processes to boost efficiencies.
• Payroll desk: oversee screenings, orientation, and records per client requirements.
• Payroll desk: address employee relations issues and escalate when needed.
• Staffing desk: facilitate temporary requisitions via Magnit VMS and manage vendor interactions.
• Meet with hiring managers to qualify requisitions and brief suppliers.
• Resolve issues affecting workers, managers, or staffing agencies.

Skills

Communication skills

Interpersonal skills

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

Magnit VMS

Fieldglass

Beeline

Microsoft Office

Job description

Magnit is seeking a Delivery Partner (DP) to ensure efficient service delivery to clients. This remote US-based role works with vendors and hiring managers, using Magnit VMS to manage day-to-day operations and SLA adherence.

The DP delivers across payroll or staffing desks as needed, maintains SOPs, and drives process improvements while ensuring compliance with client requirements and performance metrics.