Delivery Partner (Mountain View, CA)

MAGNIT; Mountain View (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Magnit is seeking an on-site Delivery Partner in Mountain View, CA, to work closely with vendors, client hiring managers, and cross-functional teams. You will leverage Magnit VMS to ensure smooth service delivery and maintain quality client service aligned with the scope of work.

The role covers payroll and staffing desks, potentially spanning multiple product lines. Strong MS Office skills and experience with VMS platforms are essential for success.

Qualifications

• Bachelor’s degree or equivalent education plus relevant experience.
• 3+ years in MSP client services or staffing/account management.
• Experience with VMS platforms (Magnit VMS, Fieldglass, Beeline) preferred.
• Experience with contingent workforce programs, staffing vendors, or payroll operations.
• Strong working knowledge of Microsoft Office Suite.
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates).

Responsibilities

• Deliver day-to-day on-site delivery of Magnit’s products/services.
• Maintain quality client service and meet contractual deliverables as outlined in the Scope of Work.
• Manage scope of responsibilities which may cover a single product or multiple product lines.
• Maintain SOPs for day-to-day procedures to ensure efficient operations.
• Implement new or enhanced processes to strengthen efficiencies.
• For Payroll desk: ensure screenings and pre-employment checks per client requirements; conduct orientation; maintain Magnit VMS records."
• Handle employee relations issues and escalate serious problems to Delivery Manager as needed.
• For Staffing desk: facilitate fulfillment of temporary requisitions via Magnit VMS; manage relationships with staffing vendors and managers.
• Proactively meet with hiring managers to qualify requisitions and convey information to approved suppliers; resolve worker, manager, and staffing agency issues.

Skills

MSP client services

Account management

Staffing operations

VMS platforms

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Magnit VMS

Fieldglass

Beeline

Job description

About the Role

The Delivery Partner (DP) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery.

Location

Onsite in Mountain View, CA

What You Will Do

• DP is responsible for the day-to-day delivery of Magnit’s products/services
• The DP must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work

• Depending on the size of the team, the DP scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the Delivery Manager any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers

• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What You Will Need

• Bachelor’s degree or equivalent combination of education and relevant work experience
• 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
• Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) preferred
• Experience with contingent workforce programs, staffing vendors, or payroll operations
• Strong working knowledge of Microsoft Office Suite
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)

Compensation:

Salary range is $65,000 - $85,000 USD annually.

Salary rates are based on experience, skills, and geographical location