Remote Delivery Lead — Operations & Performance

Accenture; Kirkland (WA); Remote; USD 101,000 - 245,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager to oversee large-scale service delivery operations, drive efficiency, and ensure profitability. The role supports remote work with travel to client sites as required, including Albuquerque, NM on occasion, and may involve 7:00 am–7:00 pm MST schedules.

The role requires strong leadership in operations, people management, and contact center expertise, with a focus on performance improvement, budget adherence, and client alignment.

Qualifications

• Minimum 5 years’ experience in operations.
• Minimum 5 years’ experience in people management.
• Minimum 2 years’ experience in contact center management.
• Minimum 1 year’ experience working in Medicaid.

Responsibilities

• Ensure delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions within areas of expertise.
• Deliver agreed scope of services while achieving profitability improvements.
• Address performance issues and implement continuous improvement.
• Manage supply, demand, and service quality to meet delivery targets.
• Lead or support design of new offerings and validate delivery capability.

Skills

Operations management

People management

Contact center management

Medicaid experience

Education

Bachelor’s Degree

Job description

Accenture is seeking a Delivery Lead Manager to oversee large-scale service delivery operations, drive efficiency, and ensure profitability. The role supports remote work with travel to client sites as required, including Albuquerque, NM on occasion, and may involve 7:00 am–7:00 pm MST schedules.

The role requires strong leadership in operations, people management, and contact center expertise, with a focus on performance improvement, budget adherence, and client alignment.