Client Delivery Lead — Remote & Hybrid Ops

Accenture PLC; San Antonio (TX); Hybrid; USD 65,000 - 110,000; Full time

Job summary

Accenture in the United States is seeking a skilled SME/Team Lead to supervise a mix of remote and on-site client work within our delivery teams. The role emphasizes people management, quality, and driving outcomes for client engagements.

You will interact with senior stakeholders, coach team members, and ensure alignment with strategic directions. A Bachelor's degree and prior client-facing/operations experience are required for this leadership position.

Qualifications

• Minimum 3 years as SME/Team Lead.
• Minimum 2 years in a Client Facing/Operations environment.
• Minimum 2 years in a Customer Service Call Center environment.

Responsibilities

• Assign work, commit to timelines, and guide team quality.
• Analyze and solve moderately complex problems.
• Interface with supervisor and clients as needed.
• Scale scope of tasks and manage small teams when required.

Skills

SME/Team Lead

Client Facing

Customer Service Call Center

Education

Bachelor's Degree

Job description

Accenture in the United States is seeking a skilled SME/Team Lead to supervise a mix of remote and on-site client work within our delivery teams. The role emphasizes people management, quality, and driving outcomes for client engagements.

You will interact with senior stakeholders, coach team members, and ensure alignment with strategic directions. A Bachelor's degree and prior client-facing/operations experience are required for this leadership position.