Remote Data & Robotics Operations Analyst (LATAM)

Watershed; United States; Remote; USD 50,000 - 84,000; Full time

Job summary

Glacier is seeking a detail-oriented Data and Robotics Operations Analyst to monitor a growing fleet of field-deployed robots and report key insights. The role supports issue resolution and new deployments while collaborating with a US-based team.

You will analyze data, identify anomalies, and produce clear, actionable reports. This contract, fully remote, requires 40 hours weekly on Pacific Time with weekend coverage, and is based in Latin America.

Qualifications

• 2+ years of experience in data analysis, operations analysis, or product support.
• Ability to monitor data, identify anomalies, and follow defined processes with strong attention to detail.
• Experience with software, computer, or electromechanical systems in a diagnostic/support role.
• English fluency (B2 or higher) to collaborate with a US-based team.

Responsibilities

• Answer inbound customer calls and conduct first-round troubleshooting using scripted guidelines.
• Produce accurate internal and external reports in English for technical and non-technical audiences.
• Monitor the robot and scanner fleet by running queries and following defined processes.
• Route data or behavior anomalies to escalation teams for timely resolution.
• Support new robot installations and deployments through data monitoring and evaluation.

Skills

Data analysis

Operations analysis

Customer support

SQL

Excel

Tools

SQL

Excel

Job description

Glacier is seeking a detail-oriented Data and Robotics Operations Analyst to monitor a growing fleet of field-deployed robots and report key insights. The role supports issue resolution and new deployments while collaborating with a US-based team.

You will analyze data, identify anomalies, and produce clear, actionable reports. This contract, fully remote, requires 40 hours weekly on Pacific Time with weekend coverage, and is based in Latin America.