Sr. System Engineer, Fleet Support - Fully Remote USD - Latin America

Glacier; United States; Remote; USD 33,000 - 50,000; Full time

Benefits offered by this job

Remote setup allowance

Wellness stipend

Training budget

Job summary

Glacier LATAM is seeking a software engineer to join a 3-person LATAM Fleet SWE team, responsible for keeping robots and edge devices operational and resolving issues. You will build tooling to empower the field service team and improve customer satisfaction.

You will work closely with US-based robotics and operations teams from LATAM, supporting deployments and performance tuning across a dispersed fleet. The role welcomes experienced engineers who can operate remotely from South America.

Qualifications

• 3+ years of work experience on hardware or robotics projects or products.
• 3+ years of work experience with Python, Ubuntu/Linux, Git.
• 2+ years working through the command line for both local and remote systems.
• English Fluency (B2 or higher) required.

Responsibilities

• Respond to alerts generated by our system and issues from customers; be the primary software responder to the field service team.
• Monitor and tune the performance of deployed devices to maximize robot impact.
• Support the deployment of new devices to our growing fleet.
• Build tooling to enable the field service team to handle more issues and respond quicker.

Skills

Robotics experience

Python

Ubuntu/Linux

Git

Command line

English (B2+)

Tools

Elasticsearch

React

Django

Structured Text

Job description

This role is fully remote for South America based candidates. You will be joining an established, high-performing engineering team based in LATAM while collaborating closely with our US-based robotics and operations teams.

About Glacier

Hey, we’re Glacier! Series A startup based in San Francisco tackling one of the world’s most pressing problems: trash. Did you know that in the US, we send over half of our recyclables to the landfill? We’re working to fix that. In doing so, we’ll also be reducing carbon emissions, energy consumption, and depletion of natural resources.

Glacier builds custom sorting robots designed to sort apart recyclables as well as AI-powered business analytics that enable recyclers to superpower their plants and improve our society’s circularity.From major CPG companies like Colgate and Amazon to municipal recycling facilities, our clients trust us to turn recycling data into actionable insights. Our technology has been recognized as one ofTIME’s Best Inventions andfeatured in a TIME documentary, TechCrunch, Fortune, and CBS.

The Role

We are looking for a talented software engineer to join our 3-person LATAM Fleet SWE team to help Glacier scale by keeping all of our robots and edge devices operational. You will be responsible for doing root cause analysis on issues and resolve issues when possible. Additionally, you will build tooling to enable the field service team to better support the fleet and delight customers.

Your responsibilities:

• Respond to alerts generated by our system as well as issues raised by customers. You will be the primary software responder to issues and recommending solutions to the field service team.

• Monitor and tune the performance of deployed devices to maximize the robots impact.

• Support the deployment of new devices to our ever growing fleet.

• Build tooling to enable the field service team to handle more issues and respond quicker to problems.

What You Bring:

• 3+ years of work experience on hardware or robotics projects or products.

• 3+ years of work experience with Python, Ubuntu/Linux, Git

• 2+ years working through the command line for both local and remote systems.

• English Fluency as you will be working with a US based team (B2 or higher)

Nice to have:

• Networking debugging

• Embedded programming

• ElasticSearch

• React

• Django

• Structured Text

• Experience working with US companies or clients is a plus

Compensation & Benefits

• $3,000-$4,500 per month/depending on your experience and interview performance

• 15 Days Paid Time Off

• $500 for your remote set up + $100/mo for your wellness + $250/yr for trainings and certifications

Why Join Us?

• Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.

• Cross-Functional Impact – Work closely with product, engineering, field operations, and customer success to solve complex problems with meaningful outcomes.

• Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.

• Tight-Knit Regional Team – Work closely within a dedicated 3-person LATAM Fleet Software team tackling high-impact fleet reliability challenges.