Remote Cybersecurity Support & Onboarding Specialist

BlackCloak; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision plans

Flexible Vacation Plan

401k with employer match

Home office stipend

Job summary

A cybersecurity company is looking for a Technical Success Specialist in the United States. This entry-level role focuses on client support and technical assistance, while providing growth opportunities in cybersecurity. Candidates should have tech support experience, strong communication skills, and a passion for privacy. The salary ranges from $55,000 to $70,000 per year, with comprehensive remote work benefits and significant potential for career advancement.

Qualifications

• Approximately 2 years of experience in a technical support, customer success, or IT help desk role.
• Exceptional verbal and written communication skills are mandatory.
• Technical working knowledge of major operating systems, including Windows, macOS, iOS, and Android.

Responsibilities

• Serve as the initial point of contact to quickly and appropriately answer client questions and issues.
• Manage tickets and ensure client issues are resolved within established SLA's.
• Provide clients with advice and guidance on privacy and identity theft matters.

Skills

Technical support

Customer success

Communication skills

Education

CompTIA ITF+

CompTIA A+

CompTIA Network+

Tools

macOS

iOS

Android

Windows

Job description

A cybersecurity company is looking for a Technical Success Specialist in the United States. This entry-level role focuses on client support and technical assistance, while providing growth opportunities in cybersecurity. Candidates should have tech support experience, strong communication skills, and a passion for privacy. The salary ranges from $55,000 to $70,000 per year, with comprehensive remote work benefits and significant potential for career advancement.