Cybersecurity Engagement Specialist - Remote & On‑Call

CYPFER; Seattle (WA); Remote; USD 70,000 - 90,000; Full time

Job summary

A cybersecurity organization is looking for an Engagement Support Specialist to coordinate client engagements and ensure exceptional service delivery. This remote-first position requires strong communication, organizational skills, and the ability to manage multiple priorities. Candidates should have a Bachelor’s degree or equivalent experience and be comfortable in customer-facing situations. This role also involves after-hours support as part of an on-call rotation, ensuring responsiveness during critical incidents.

Qualifications

• Proven experience in engagement coordination or client-facing roles.
• Comfort in customer-facing situations with strong written/verbal communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Coordinate and manage the scoping, quoting, and contracting process for client engagements.
• Act as the primary liaison between clients, partners, and technical teams.
• Provide after-hours support on a rotational basis.

Skills

Strong business communication skills

Exceptional organizational skills

Problem-solving capabilities

Strong presentation skills

Ability to multitask

Education

Bachelor’s degree or equivalent experience

Job description

A cybersecurity organization is looking for an Engagement Support Specialist to coordinate client engagements and ensure exceptional service delivery. This remote-first position requires strong communication, organizational skills, and the ability to manage multiple priorities. Candidates should have a Bachelor’s degree or equivalent experience and be comfortable in customer-facing situations. This role also involves after-hours support as part of an on-call rotation, ensuring responsiveness during critical incidents.