Remote Cybersecurity Onboarding Specialist

BlackCloak, Inc.; Northern (KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Remote work USA

Medical, Dental, Vision plans

Health Savings Account

Flexible vacation

Paid holidays

Life, AD&D, disability insurance

401k with employer match

Equity

Parental leave

Off-sites & virtual events

Home office stipend

Job summary

BlackCloak is seeking an entry-level Technical Success Specialist with IT help desk and customer support experience to join our team. This critical, client-facing role combines immediate technical support with the foundational process of client integration.

You'll onboard clients and work with multiple teams to ensure a flawless experience. The ideal candidate will have 2 years in technical support or customer success, strong communication skills, and comfort with Windows, macOS, iOS, and

Qualifications

• Approximately 2 years of experience in a technical support, customer success, or IT help desk role.

Responsibilities

• Serve as the initial point of contact to answer, respond to, and resolve client questions, needs, and technical issues.
• Manage tickets and ticket queues, ensuring issues are resolved within SLA.
• Provide advice on privacy and identity theft matters, applying best practices.
• Coordinate with internal teams to address complex client inquiries and needs.
• Enroll clients’ devices onto the BlackCloak platform.
• Record all client interactions in the designated success tools.
• Maintain knowledge of BlackCloak solutions and contribute to client education.
• Participate in knowledge transfer, product training, and strategic initiatives.
• Support external and internal customer-facing initiatives and events.
• Regularly work Saturdays and Sundays and participate in on-call shifts.

Skills

IT Help Desk

Customer Support

Executive-level client experience

Job description

BlackCloak is seeking an entry-level Technical Success Specialist with IT help desk and customer support experience to join our team. This critical, client-facing role combines immediate technical support with the foundational process of client integration.

You'll onboard clients and work with multiple teams to ensure a flawless experience. The ideal candidate will have 2 years in technical support or customer success, strong communication skills, and comfort with Windows, macOS, iOS, and