Remote Cybersecurity Service Delivery Leader

Palo Alto Networks; Clifton (TX); Remote; USD 128,000 - 207,000; Full time

Job summary

Palo Alto Networks seeks a Service Delivery Leader to act as the Voice of the Customer for our largest global accounts in a remote-friendly role. You will drive the adoption and value realization of our security platform, bridging post-sale execution with executive strategy.

You will lead a diverse team across NextGen Firewall, Cloud Security, and Cortex Security Automation, partnering with Sales to craft success plans and manage renewals and escalations.

Qualifications

• 7+ years in high-touch, customer-facing service engagement management.
• Experience delivering large technology programs in multiple domains.
• Strong communication skills for executive audiences.
• CRM and customer-success tools proficiency (Gainsight, Salesforce, etc).

Responsibilities

• Manage key account ownership for Palo Alto Networks’ largest strategic customers.
• Serve as post-sales point of contact guiding customers across product lines.
• Collaborate cross-functionally with clients and internal teams (Cloud, DevSecOps, Network security).
• Lead lifecycle activities from strategy to deployment and escalation management.
• Translate security priorities into actionable Success Plans and drive value realization.

Skills

Customer engagement management

Leadership

Communication

Network Security

Cloud Security

Product Development

Security Operations

Education

PMP certification (preferred)

Tools

Gainsight

Salesforce

Smartsheet

Clarizen

Confluence

Jira

Job description

Palo Alto Networks seeks a Service Delivery Leader to act as the Voice of the Customer for our largest global accounts in a remote-friendly role. You will drive the adoption and value realization of our security platform, bridging post-sale execution with executive strategy.

You will lead a diverse team across NextGen Firewall, Cloud Security, and Cortex Security Automation, partnering with Sales to craft success plans and manage renewals and escalations.