Remote Cyber & Data Resilience Call Center Agent

Kroll; Nashville, Northern (TN, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Kroll in Nashville, TN is seeking a Customer Service Representative I for our ITBN practice. You will handle inbound calls and emails, provide product information, and support breach notification and identity monitoring services.

This full-time role requires 40 hours/week, a High School Diploma, proficiency in MS Office, and the ability to work 10:30am–7pm with occasional after-hours coverage. Bilingual skills boost compensation.

Qualifications

• 40 hours per week on the 10:30am–7pm shift.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Excellent interpersonal and written/verbal communication skills.
• Experience with inbound call handling in a contact center.

Responsibilities

• Answer inbound phone calls and emails in a contact center environment.
• Provide accurate information regarding Kroll’s products, services, and delivery systems.
• Be professional and courteous with callers at all times.
• Maintain confidentiality in accordance with company procedures.
• Respond quickly to client issues and handle high task volumes.
• Work well in a team and independently.

Skills

MS Office

Communication

Interpersonal

Teamwork

Education

High School Diploma

Bachelor's degree

Job description

Kroll in Nashville, TN is seeking a Customer Service Representative I for our ITBN practice. You will handle inbound calls and emails, provide product information, and support breach notification and identity monitoring services.

This full-time role requires 40 hours/week, a High School Diploma, proficiency in MS Office, and the ability to work 10:30am–7pm with occasional after-hours coverage. Bilingual skills boost compensation.