Call Center - Currently Remote - Located in Brentwood, TN

PerunHR; Spring Hill (TN); Hybrid; USD 32,000 - 45,000; Full time

Job summary

A leading HR service provider is seeking a Call Center Representative for a hybrid role located in Brentwood, TN. This position focuses on providing exceptional customer service by answering inbound calls and resolving inquiries. Candidates must demonstrate strong communication skills, problem-solving abilities, and a customer service-oriented approach. Familiarity with Microsoft Word and Excel is required. Training will be provided with an in-person component. Join a team dedicated to delivering excellent customer experiences.

Qualifications

• Basic computer skills with experience in Microsoft Word and Excel.
• Strong communication skills in verbal, listening, and written formats.
• Ability to handle conflict positively with strong sense of urgency.
• Demonstrated sense of urgency in addressing inquiries.
• Strong problem solving, multitasking and critical thinking skills.
• Experience with call logging systems is preferred.
• Customer service focused call center experience is helpful.

Responsibilities

• Professionally represent the company's mission and values during customer engagements.
• Answer inbound calls and resolve customer inquiries in a timely manner.
• Partner with internal departments for resolution of customer contacts.
• Follow through with research to resolve customer issues promptly.
• Coordinate with field, vendors and internal teams to resolve issues.
• Provide product and project information and advise on purchases or usage.
• May perform other duties as assigned *

Skills

Communication skills

Problem solving

Multi-tasking

Conflict resolution

Problem solving

Call logging systems

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Call Center - Currently Remote - Located in Brentwood, TN

Hybrid Role: This is not a fully remote position | Training will be in-person

Responsibilities

• Professionally represents Company’s Mission and Values and the Brand during each customer engagement.
• Answers inbound calls in a call center environment.
• Resolves and documents all customer contacts, inquiries, and concerns in the system.
• Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
• Provides product information and project information, which could include recommending products to purchase and/or their effective use.
• May perform other duties as assigned *

Qualifications

• Basic computer skills with experience in Microsoft Word, Microsoft Excel
• Strong communication (verbal, listening, and written) and interpersonal skills
• Must have ability to handle conflict positively
• Strong sense of urgency
• Must demonstrate strong problem solving, multi-tasking and critical thinking skills
• Experience in call logging systems is preferred
• Customer service-focused call center experience is helpful