Customer Service Representative I, Cyber & Data Resilience

Kroll; Nashville, Northern (TN, KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Kroll in Nashville, TN is seeking a Customer Service Representative I for our ITBN practice. You will handle inbound calls and emails, provide product information, and support breach notification and identity monitoring services.

This full-time role requires 40 hours/week, a High School Diploma, proficiency in MS Office, and the ability to work 10:30am–7pm with occasional after-hours coverage. Bilingual skills boost compensation.

Qualifications

• 40 hours per week on the 10:30am–7pm shift.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Excellent interpersonal and written/verbal communication skills.
• Experience with inbound call handling in a contact center.

Responsibilities

• Answer inbound phone calls and emails in a contact center environment.
• Provide accurate information regarding Kroll’s products, services, and delivery systems.
• Be professional and courteous with callers at all times.
• Maintain confidentiality in accordance with company procedures.
• Respond quickly to client issues and handle high task volumes.
• Work well in a team and independently.

Skills

MS Office

Communication

Interpersonal

Teamwork

Education

High School Diploma

Bachelor's degree

Job description

Customer Service Representative I, Cyber & Data Resilience

Customer Service

Customer Service | Nashville, TN, United States | 21014948

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In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll’s Cyber Risk team works on over 2,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help protect our client’s data, people, operations and reputation with innovative assessments, investigations and intelligence. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience. Our breach notification and identity theft teams have facilitated the response for thousands of breaches across the world impacting over 500 million individuals. Our customized services include notification, call center, and identity monitoring and restoration solutions.

Customer service positions available! Looking for a career opportunity in customer service with a proven industry leader? Our Identity Theft and Breach Notification “ITBN” practice is now hiring for full-time Call Center Representative positions in our Nashville contact center.

Job Type: Full-time

*Competitive Pay Starting at $15 per hour* *Plus differential for bilingual agents! (Spanish, German, and French languages)*

Experience

Customer Service: 2 years (Preferred)

Call Center Experience: 1 year (Preferred)

Education

High School Diploma (Required)

Bachelor's (Preferred)

Work Location

Remote

The Call Center Representative’s primary focus is handling inbound phone calls from consumers who are eligible for Kroll’s products and services as well as phone calls from Kroll’s program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will be located in Nashville, TN and will report to the Consumer Services Supervisor.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges.

RESPONSIBILITIES

• Answer inbound phone calls and emails in a contact center environment.
• Provide accurate information regarding Kroll’s products, services, and product delivery systems.
• Be professional and courteous with callers at all times.
• Maintain confidential information in accordance with company procedures and standards.
• Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
• Work well within a team environment and independently
• Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll.
• Other administrative work as needed.
• Perform all duties in accordance with company procedures and standards.

REQUIREMENTS

• Must be flexible, enthusiastic and possess good interpersonal skills.
• Must be able to work 40 hours per week, more specifically the 10:30am – 7pm shift, with flexibility to work additional hours if needed when high call volume is anticipated
• Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
• Excellent interpersonal and communication skills (listening, verbal, written)
• May be asked to be available for on-call after hours phone support as needed by the business.
• Sitting for long periods of time in close proximity to a computer screen is required.
• Excellent written and verbal communication skills that help represent diverse communities
• Experience working with diverse teams

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting‑edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.