Cyber Incident Response Lead (Remote)

TransUnion LLC; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

TransUnion LLC seeks a Specialist I, Customer Support Operations to manage cyber incident cases and coordinate breach response initiatives. You will act as the main client contact, guiding vendors and internal teams while ensuring timely delivery and compliance with data-breach requirements.

The role requires strong English communication, 1–5 years PM experience, and advanced Excel skills. Remote work is supported with occasional in-person events as needed.

Qualifications

• 1-5 years of project management experience or equivalent education/certifications.
• 3-7 years of client-facing experience in PM, customer service, or similar high-pressure environment.
• Strong written and verbal English communication, analytical thinking, and empathetic client support.
• Advanced Microsoft Excel skills (VLOOKUP and data-cleaning functions).
• Proficiency with Microsoft Office suite for case documentation and reporting.
• Experience with secure data transfers and standard client/company processes.

Responsibilities

• Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases with minimal supervision.
• Serve as the primary point of contact for clients, affected customers, vendors, and internal specialists.
• Lead client intakes, assess incident information, coordinate proposals, contracts, and project schedules.
• Analyze, clean, reconcile, and manage datasets for breach notification and processing.
• Coordinate breach communications, data transfers, and mailings with client approvals.
• Monitor case progress, risks, and dependencies; resolve complex issues.

Skills

Project management

Client-facing

English communication

Excel

Microsoft Office

Data handling

Tools

Jira

Smartsheet

ShareFile

AWS S3

Bash scripting

Job description

TransUnion LLC seeks a Specialist I, Customer Support Operations to manage cyber incident cases and coordinate breach response initiatives. You will act as the main client contact, guiding vendors and internal teams while ensuring timely delivery and compliance with data-breach requirements.

The role requires strong English communication, 1–5 years PM experience, and advanced Excel skills. Remote work is supported with occasional in-person events as needed.