Remote CX Specialist - eCommerce Support & Returns
Lifely
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Lifely is seeking a full-time Customer Experience Specialist to support Australian online customers. You will handle inquiries across phone, email, and live chat, troubleshoot issues, and guide customers through returns and refunds in a fast-paced ecommerce environment.
The ideal candidate has 3+ years in customer service, experience with Zendesk or similar tools, and strong communication skills. You will work Australian and US business hours, with a remote home-based setup and opportunities for
Qualifications
- 3+ years in customer service or call centre
- Experience handling returns, exchanges, refunds, and order issues
- Experience with phone, email, or live chat
- Strong communication and interpersonal skills
- Business-fluent English
- Experience with CRM/helpdesk software (Zendesk, Freshdesk, Gorgias)
- Experience with Shopify or other ecommerce platforms
- Availability during Australian and US business hours
Responsibilities
- Respond to customer inquiries via phone, email and live chat
- Troubleshoot product or order issues and provide solutions
- Process customer returns, exchanges and refunds
- Assist with product research and make recommendations
- Identify trends and pain points to improve operations
- Contribute to process improvements in customer service
- Work during Australian business hours to align with customer needs
Skills
Tools
Job description
Lifely is seeking a full-time Customer Experience Specialist to support Australian online customers. You will handle inquiries across phone, email, and live chat, troubleshoot issues, and guide customers through returns and refunds in a fast-paced ecommerce environment.
The ideal candidate has 3+ years in customer service, experience with Zendesk or similar tools, and strong communication skills. You will work Australian and US business hours, with a remote home-based setup and opportunities for
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
