E-commerce Customer Support (Remote SA)

HireSava; United States; Remote; USD 3,400 - 4,900; Full time

Job summary

Description Exchange Life is seeking a remote e-commerce customer service assistant. You will handle inquiries, make outbound calls, and resolve complex issues while delivering a premium customer experience.

This contract role values initiative, attention to detail, and a calm, organized approach from a small, dedicated team. Responsibilities include handling inquiries, following up on issues, documenting interactions, and collaborating with internal teams to ensure world-class service.

Qualifications

• Experience in customer service roles, especially remote work.
• Excellent spoken and written English communication.
• Ability to stay calm and organized under pressure.

Responsibilities

• Manage and resolve customer issues with a solution-first mindset.
• Make outbound calls to follow up on issues and drive resolutions.
• Investigate complex problems and provide actionable recommendations.
• Maintain detailed records of interactions in tracking systems.
• Liaise between customers and internal teams to ensure a seamless experience.
• Identify recurring issues and propose improvements to prevent future challenges.
• Support internal teams with administrative tasks as needed.
• Communicate professionally and empathetically in all interactions.
• Prioritize and manage multiple cases with attention to detail.
• Provide timely updates to customers and stakeholders throughout the process.

Skills

Customer service

Remote work

Outbound calling

Problem solving

Organization

English communication

Job description

Description Exchange Life is looking for a remote e-commerce customer service assistant to join our team. This contract, fully remote role is perfect for someone who thrives on digging into complex issues and delivering world-class solutions. Operating within the luxury goods and jewelry industry, you'll be the go-to person for resolving hard and challenging internal problems while ensuring every customer interaction feels personal, thoughtful, and exceptional.As a customer support representative, you won't just be ticking off tasks — you'll be a problem solver at heart. From handling customer inquiries to making outbound calls that move things forward, you'll work closely with a small team that values initiative, attention to detail, and a calm, organised approach. If you enjoy taking ownership of tricky situations and turning them into positive outcomes, this role is made for you.We offer a competitive rate of $3 per hour (USD), with the flexibility to work from anywhere in South Africa. This is a contract position that rewards reliability, clear communication, and a genuine passion for delivering a premium customer experience.

Responsibilities

• Manage and resolve customer issues with professionalism and a solution-first mindset
• Make outbound calls to customers and internal stakeholders to follow up on issues and drive resolutions
• Investigate complex or escalated problems and provide clear, actionable recommendations
• Maintain detailed and organised records of all interactions, calls, and resolutions in our tracking systems
• Liaise between customers and internal teams to ensure a seamless, world-class experience
• Identify recurring issues and propose proactive improvements to prevent future challenges
• Support the Special Operations team with ad hoc administrative tasks and internal coordination
• Communicate professionally and empathetically, adapting your approach to each unique situation
• Prioritise and manage multiple cases simultaneously without losing attention to detail
• Provide timely updates to customers and internal stakeholders throughout the resolution process

Requirements

• Proven experience or a similar remote role
• Strong phone calling and outbound calling experience — you're comfortable picking up the phone and engaging with people confidently
• Excellent customer service skills with a genuine desire to help and resolve issues
• Ability to work independently and take initiative in a remote environment
• Strong problem‑solving skills and the ability to stay calm under pressure
• Exceptional organisational skills — you thrive on keeping things detailed, tidy, and on track
• Excellent written and verbal English communication skills
• A meticulous, detail‑oriented approach to every task and interaction
• Reliable internet connection and a quiet, professional home office setup for remote work