Remote CX Admin – Returns & Disputes (E‑commerce)

Koin Limited; United States; Remote; USD 10,000 - 12,000; Full time

Benefits offered by this job

Fully remote (LATAM-based)

Job summary

Koin Limited is a fast-growing, multi-brand D2C e-commerce group offering remote work from LATAM. The Customer Experience Administrator handles returns, refunds, and disputes across multiple brands, aligned with UK hours during training.

The role collaborates with the Operations Director to ensure accurate records and timely responses. Excellent written English and strong attention to detail are essential as you support customer inquiries, manage tickets, and help optimize processes in a

Qualifications

• Previous experience in customer service, administration, or e-commerce support.
• Strong written communication skills for customer-facing responses.
• High level of reliability and accuracy in administrative work.

Responsibilities

• Process customer returns and refunds across multiple brands and marketplaces.
• Monitor and respond to customer reviews across relevant platforms.
• Assist in managing payment disputes and chargebacks from payment providers.
• Support the Customer Experience team in responding to customer enquiries.
• Support internal reporting on returns, refunds, disputes, and recurring issues.

Skills

Customer service

Administration

E-commerce

Written communication

Tools

Gorgias

Zendesk

Microsoft 365

Job description

Koin Limited is a fast-growing, multi-brand D2C e-commerce group offering remote work from LATAM. The Customer Experience Administrator handles returns, refunds, and disputes across multiple brands, aligned with UK hours during training.

The role collaborates with the Operations Director to ensure accurate records and timely responses. Excellent written English and strong attention to detail are essential as you support customer inquiries, manage tickets, and help optimize processes in a