Remote Customer Experience Associate — Bilingual

Crash Champions; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring a remote Customer Experience Associate I to schedule collision repair appointments and estimates while upholding SOPs. The role handles high-volume calls with empathy and precision, supports rental car and tow arrangements, and maintains data integrity across systems.

Fluency in English and Spanish is required, with a strong focus on timely, courteous service. The position offers base pay of $18/hour plus monthly performance bonuses up to $400, in a fully remote

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high-volume call center environment.
• Fluent in Spanish and English.
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Responsibilities

• Schedule customer appointments for collision repair and estimates in accordance with SOPs.
• Professionally manage a high volume of inbound and outbound customer communications.
• Assist customers with rental car reservations and tow scheduling.
• Demonstrate a strong sense of urgency while effectively managing daily workload.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information and maintain confidentiality at all times.
• Maintain company-issued equipment in proper working conditions and promptly report issues.

Skills

Bilingual Spanish & English

Call center experience

Verbal & written communication

Empathy & active listening

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Job description

Crash Champions is hiring a remote Customer Experience Associate I to schedule collision repair appointments and estimates while upholding SOPs. The role handles high-volume calls with empathy and precision, supports rental car and tow arrangements, and maintains data integrity across systems.

Fluency in English and Spanish is required, with a strong focus on timely, courteous service. The position offers base pay of $18/hour plus monthly performance bonuses up to $400, in a fully remote