Remote Customer Experience Associate I | Up to $400 Bonus

Crash Champions; Richardson (TX); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Experience Associate I to schedule collision repair appointments and provide top-tier service in a high-volume call center. You will manage inquiries, assist with rental and tow scheduling, and ensure accurate data handling with empathy and professionalism.

The role is fully remote, requires a reliable workspace and high-speed internet, and offers a base rate plus performance incentives based on metrics.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in a high-volume call center.
• Strong verbal and written communication skills are essential.
• Demonstrated empathy and active listening skills are required.

Responsibilities

• Schedule customer appointments for collision repair and estimates per SOPs.
• Professionally manage a high volume of inbound/outbound calls and messages.
• Assist customers with rental car reservations and tow scheduling.
• Respond to inquiries with empathy and clear next steps; maintain data accuracy.
• Multitask across multiple systems and channels while protecting confidentiality.

Skills

Communication skills

Empathy

Active listening

Multitasking

Detail-oriented

Time management

Education

High school diploma or GED

Tools

CRM software

Job description

Crash Champions is seeking a Customer Experience Associate I to schedule collision repair appointments and provide top-tier service in a high-volume call center. You will manage inquiries, assist with rental and tow scheduling, and ensure accurate data handling with empathy and professionalism.

The role is fully remote, requires a reliable workspace and high-speed internet, and offers a base rate plus performance incentives based on metrics.