Customer Experience Specialist I — Scheduling & Calls

Crash Champions; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Five paid holidays

Monthly bonuses up to $400

Performance incentives

Job summary

Crash Champions is seeking a scheduling coordinator to manage appointment calendars for collision repair, estimate bookings, and related services. The role handles high-volume inbound and outbound calls, rental coordination, and towing logistics, following established SOPs.

The shift runs Monday to Friday with occasional Saturdays, CST time. The position offers base hourly pay with monthly bonuses and performance incentives, plus five paid holidays.

Qualifications

• Experience handling high-volume inbound and outbound calls.
• Familiarity with standard operating procedures for scheduling and estimates.

Responsibilities

• Schedule collision repair and estimate appointments per SOPs.
• Manage high-volume inbound/outbound calls, rentals, and tows.

Skills

Customer service

Phone handling

Scheduling

Job description

Crash Champions is seeking a scheduling coordinator to manage appointment calendars for collision repair, estimate bookings, and related services. The role handles high-volume inbound and outbound calls, rental coordination, and towing logistics, following established SOPs.

The shift runs Monday to Friday with occasional Saturdays, CST time. The position offers base hourly pay with monthly bonuses and performance incentives, plus five paid holidays.