Customer Experience Associate I (Fully Remote)

Crash Champions; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Five paid holidays

Monthly bonuses up to $400

Performance incentives

Job summary

Crash Champions is seeking a scheduling coordinator to manage appointment calendars for collision repair, estimate bookings, and related services. The role handles high-volume inbound and outbound calls, rental coordination, and towing logistics, following established SOPs.

The shift runs Monday to Friday with occasional Saturdays, CST time. The position offers base hourly pay with monthly bonuses and performance incentives, plus five paid holidays.

Qualifications

• Experience handling high-volume inbound and outbound calls.
• Familiarity with standard operating procedures for scheduling and estimates.

Responsibilities

• Schedule collision repair and estimate appointments per SOPs.
• Manage high-volume inbound/outbound calls, rentals, and tows.

Skills

Customer service

Phone handling

Scheduling

Job description

• Schedule collision repair and estimate appointments per SOPs.
• Manage high-volume inbound/outbound calls, rentals, and tows.

Compensation:

• Base pay of $17.50/hour plus monthly bonuses up to $400.
• Shift is Monday-Friday 10:30 AM-7:00 PM CST with rotating Saturdays.
• 5 paid holidays and performance incentives.

Crash Champions

Crash Champions is a U.S.-based collision repair company operating more than 650 state-of-the-art locations across 38 states. Founded in 1999, it is a founder-led multi-shop operator with a People First culture focused on superior customer service.