Advanced Customer Experience Specialist - Remote

Superior Plus Propane; United States, Northern America, Americas; Remote; USD 25,000 - 30,000; Full time

Job summary

Superior Plus Propane is seeking an Customer Experience Representative (Advanced Support) to act as the front line for time-sensitive customer issues. You will collaborate with dispatch, field teams, and internal partners to resolve complex problems and ensure safe, reliable service with clear, empathetic communication.

The role emphasizes cross-functional teamwork, real-time decision making, and careful documentation across platforms.

Qualifications

• Fast-paced, high-stakes problem solving
• Strong collaboration across multiple teams
• Advanced computer proficiency for multitasking across systems
• Ability to build rapport quickly in sensitive conversations
• Good judgment and adaptability in evolving situations

Responsibilities

• Be the frontline contact for urgent and safety-related customer inquiries
• Assess situations in real time across systems and prioritize needs
• Coordinate with dispatch and field teams for timely service
• Communicate clearly and empathetically while solving complex problems
• Handle billing, payments, and service coordination requests
• Maintain accurate documentation across platforms

Skills

Problem solving

Cross-team collaboration

Advanced computer skills

Empathy and rapport

Decision making

Job description

Superior Plus Propane is seeking an Customer Experience Representative (Advanced Support) to act as the front line for time-sensitive customer issues. You will collaborate with dispatch, field teams, and internal partners to resolve complex problems and ensure safe, reliable service with clear, empathetic communication.

The role emphasizes cross-functional teamwork, real-time decision making, and careful documentation across platforms.