Customer Experience Talent Community

Superior Plus Propane; City of Rochester (NY); A distancia; USD 21.000 - 34.000; Jornada completa

Descripción de la vacante

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to handle complex customer interactions and coordinate with dispatch, field teams, and internal partners to ensure safe, reliable service.

You will navigate multiple systems, resolve billing and service coordination issues, and maintain detailed documentation while delivering an empathetic, high-quality customer experience. This role supports a remote work environment with flexible shifts.

Formación

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with multitasking across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Legal Authorization to work in the country in which you are applying.

Responsabilidades

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Conocimientos

Problem solving in fast-paced envs

Cross-team collaboration

Advanced computer proficiency

Communication & empathy

Attention to detail

Daytime schedule

Descripción del empleo

Customer Experience Representative (Advanced Support)

Specializing in complex customer interactions, problem resolution, and cross-functional support.

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

What You'll Do

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

What You Bring

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Consistent daytime schedule.
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and experience.
• Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.

What Sets This Role Apart

• Multiple shift options available, designed to provide flexibility and support work-life balance.
• Remote work environment
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and enhances the customer experience.
• An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.

The expected hourly range for this role is $15.00-$25.00 per hour. This position is also eligible for an annual incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.