Advanced Customer Experience Specialist (Remote, Flexible Hours)

Superior Plus Propane Talent Acquisition; Nashville (TN); A distancia; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible shifts

Cross-functional exposure

Descripción de la vacante

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to be on the front line with customers, including time-sensitive and safety-related issues. You will collaborate with dispatch, field teams, and internal partners to ensure safe, reliable service and a seamless customer experience.

The role emphasizes problem-solving in fast-paced environments, cross-functional teamwork, and professional handling of sensitive conversations while maintaining accurate

Formación

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.

Responsabilidades

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Conocimientos

Problem solving

Team collaboration

Advanced computer proficiency

Rapport building

Adaptability

Descripción del empleo

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to be on the front line with customers, including time-sensitive and safety-related issues. You will collaborate with dispatch, field teams, and internal partners to ensure safe, reliable service and a seamless customer experience.

The role emphasizes problem-solving in fast-paced environments, cross-functional teamwork, and professional handling of sensitive conversations while maintaining accurate