Customer Experience Representative

Superior Plus Propane; Northern (KY); Remoto; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Superior Plus Propane is seeking an Customer Experience Representative (Advanced Support) to act as the front line for time-sensitive customer issues. You will collaborate with dispatch, field teams, and internal partners to resolve complex problems and ensure safe, reliable service with clear, empathetic communication.

The role emphasizes cross-functional teamwork, real-time decision making, and careful documentation across platforms.

Competenze

• Fast-paced, high-stakes problem solving
• Strong collaboration across multiple teams
• Advanced computer proficiency for multitasking across systems
• Ability to build rapport quickly in sensitive conversations
• Good judgment and adaptability in evolving situations

Mansioni

• Be the frontline contact for urgent and safety-related customer inquiries
• Assess situations in real time across systems and prioritize needs
• Coordinate with dispatch and field teams for timely service
• Communicate clearly and empathetically while solving complex problems
• Handle billing, payments, and service coordination requests
• Maintain accurate documentation across platforms

Conoscenze

Problem solving

Cross-team collaboration

Advanced computer skills

Empathy and rapport

Decision making

Descrizione del lavoro

Specializing in complex customer interactions, problem resolution, and cross-functional support.

This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

What You'll Do

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

What You Bring

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.

Why Join Us

• Consistent daytime schedule.
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and experience.
• Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.

What Sets This Role Apart

• Multiple shift options available designed to provide flexibility and support work-life balance.
• Remote work environment
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and enhances the customer experience.
• An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.

The expected hourly range for this role is $18.00-$22.50 per hour. This position is also eligible for an annual incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.