Remote Customer Experience Specialist - Advanced Support

Superior Plus Propane Talent Acquisition; Indiana; Remote; USD 25,000 - 32,000; Full time

Benefits offered by this job

Remote work environment

Daytime schedule

Annual incentive program

Career growth opportunities

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to be the front line for time‑sensitive customer interactions. You will resolve complex issues, coordinate with dispatch and field teams, and ensure safe, reliable service while delivering an exceptional customer experience.

The role emphasizes collaboration across teams, accountability, and professional communication. A daytime schedule with options for remote work supports work‑life balance and growth

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Team collaboration

Advanced computer skills

Clear communication

Attention to detail

Judgment under pressure

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to be the front line for time‑sensitive customer interactions. You will resolve complex issues, coordinate with dispatch and field teams, and ensure safe, reliable service while delivering an exceptional customer experience.

The role emphasizes collaboration across teams, accountability, and professional communication. A daytime schedule with options for remote work supports work‑life balance and growth