Remote CX Solution Consultant for Enterprise Health

Gainwell Technologies LLC; Columbus (OH); Remote; USD 119,000 - 130,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies LLC is seeking a CX Solution Consultant to partner with sales, product, and delivery teams to design and position CX solutions that drive measurable business outcomes. The role bridges business needs with technology to transform customer journeys through scalable CX strategies.

This position is 100% remote with up to 10% travel annually. Competitive compensation and benefits accompany opportunities for career development and leadership academies.

Qualifications

• Bachelor’s degree or higher in business, technology, or related field.
• 5+ years in CX, consulting, pre-sales, or solution architecture.
• Strong skills in customer journey mapping and CX metrics (SLA, CSAT, NPS).
• Experience with Medicaid or Commercial MCO systems and platforms.
• Familiarity with CX platforms (AWS, Verint, CRM).

Responsibilities

• Partner with sales to understand client needs and objectives.
• Design end-to-end CX solutions, including processes and service models.
• Lead discovery sessions, workshops, and solution demonstrations.
• Translate requirements into functional CX designs.
• Develop proposals, architectures, and value narratives.
• Support RFP/RFI with CX strategy and cost estimates.
• Collaborate with product, engineering, and delivery for feasibility.
• Provide thought leadership on CX trends and technologies.
• Contribute to go-to-market strategies and reusable assets.
• Support transition from sales to delivery with clear solution intent.

Skills

CX strategy

Stakeholder engagement

Solution design

Sales alignment

Education

Bachelor’s degree in Business or Technology or related field

Master’s degree preferred

Tools

Cost Modeling Tools

Workforce Management Tools

Excel

Job description

Gainwell Technologies LLC is seeking a CX Solution Consultant to partner with sales, product, and delivery teams to design and position CX solutions that drive measurable business outcomes. The role bridges business needs with technology to transform customer journeys through scalable CX strategies.

This position is 100% remote with up to 10% travel annually. Competitive compensation and benefits accompany opportunities for career development and leadership academies.