CX Solution Consultant

Gainwell Technologies; Texas; Remote; USD 119,000 - 130,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) matching

Comprehensive health benefits

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies is hiring for a senior CX-focused solution architect role. You will partner with sales to understand client needs, design end-to-end CX solutions, and lead discovery sessions with stakeholders.

The position emphasizes translating complex concepts into clear CX business value and collaborating across product, engineering, and delivery teams. The ideal candidate brings 5+ years in CX, consulting, or related roles, plus experience with Medicaid or MCO platforms and CX tools.

Qualifications

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred).
• 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles.
• Strong understanding of customer journey mapping, VoC, and CX metrics (SLA, CSAT, NPS, CES).
• Strong understanding and use of cost modeling tools or Workforce Management Tools.
• Experience with Medicaid or Commercial MCO systems and platforms.
• Experience CX platforms (AWS, Verint, CRM solutions, etc.).
• Ability to translate complex concepts into clear CX business value.
• Strong presentation, storytelling, and stakeholder engagement skills.
• Experience supporting enterprise clients and complex solution sales cycles.

Responsibilities

• Partner with sales teams to understand client needs and objectives.
• Design end-to-end CX solutions, including processes and service models.
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders.
• Translate business requirements into functional CX designs.
• Develop proposals, solution architectures, and value narratives.
• Support RFP/RFI responses with CX strategy, design, and cost estimates.
• Collaborate with product, engineering, and delivery for feasibility and alignment.
• Provide thought leadership on CX trends and technologies.
• Contribute to GTM strategies, offerings, and reusable assets.
• Support transition from sales to delivery for clarity of intent.

Skills

CX Strategy

Pre-sales

Solution Architecture

Cost Modeling

Voice of Customer (VoC)

Stakeholder Engagement

Education

Bachelor’s degree in Business or Technology

Master’s degree preferred

Tools

AWS

Verint

CRM platforms

Cost Modeling Tools

Workforce Management Tools

Job description

Summary

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Your role in our mission

• Partner with sales teams to understand client needs, pain points, and business objectives
• Design and present end-to-end CX solutions, including processes, and service models
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders
• Translate business requirements into functional solution designs
• Develop compelling proposals, solution architectures, and value-based narratives
• Support RFP/RFI responses with CX strategy, solution design, and cost estimates
• Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
• Provide thought leadership on CX trends, best practices, and emerging technologies
• Contribute to go-to-market strategies, solution offerings, and reusable assets
• Support transition from sales to delivery, ensuring continuity and clarity of solution intent

Required Qualifications

What we’re looking for

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred)
• 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
• Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
• Strong understanding and use of cost modeling tools or Workforce Management Tools
• Experience with Medicaid or Commercial MCO systems and platforms
• Experience CX platforms (AWS, Verint, CRM solutions, etc.)
• Ability to translate complex concepts into clear CX business value
• Strong presentation, storytelling, and stakeholder engagement skills
• Experience supporting enterprise clients and complex solution sales cycles

Preferred Qualifications

• Experience in digital transformation or contact center modernization
• Knowledge of AI-driven CX solutions (chatbots, automation, analytics)
• Familiarity with Excel and Cost Modeling Tools
• Industry experience in Medicaid, healthcare, public sector, or regulated environments
• Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)

What You Should Expect In This Role

• This position is 100% remote with up to 10% travel annually.

The deadline to submit applications for this posting is October 19, 2026.

The pay range for this position is $119,000 - $130,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.