Remote CX Mobilization PM/BA - Medicaid & DDI Lead

Gainwell Technologies; Texas, United States, Northern America, Americas; Hybrid; USD 69,000 - 99,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking a Customer Experience (CX) Mobilization - PM/BA w/Financial to help clients improve health outcomes. This non-technical role emphasizes PM/BA capabilities and offers a fully remote arrangement for US locations.

You will bridge stakeholders, manage CX requirements, and support RFPs and CX reports while leveraging Medicaid and contact center expertise to deliver value and drive successful CX initiatives.

Qualifications

• 3 years contact center launch/operational exposure.
• 3 years PM artifacts: project plan/workplan, workbook, RACI, DAIR, CX templates; manage scope & risks.
• 5+ years BA experience eliciting and documenting requirements; RTM via client sessions.
• 5+ years Medicaid experience with NASPO, Provider, Claims, Encounters and Financials.
• Strong written and oral communication and presentation skills.
• Risk and stakeholder management experience.
• Experience supporting RFPs, proposals and CX reports.
• Knowledge of data administration and data warehousing practices.

Responsibilities

• Be a bridge between stakeholders, PMs, and clients.
• Verify CX requirements and document impacts, timelines, risks and issues.
• Analyze and improve CX business processes to meet goals.
• Deliver messages to business leaders, stakeholders, and clients with clarity.
• Motivate teams and communicate key ideas effectively.
• Support RFP, solutioning, proposals and CX reporting activities.
• Collaborate on data management and warehousing standards.

Skills

Contact center experience

PM artifacts

Business Analysis

Medicaid domain knowledge

Communication skills

Risk management

Stakeholder management

Data management

Tools

Project Plan/Workplan

Workbook

RACI

DAIR

RTM

CX templates

Job description

Gainwell Technologies is seeking a Customer Experience (CX) Mobilization - PM/BA w/Financial to help clients improve health outcomes. This non-technical role emphasizes PM/BA capabilities and offers a fully remote arrangement for US locations.

You will bridge stakeholders, manage CX requirements, and support RFPs and CX reports while leveraging Medicaid and contact center expertise to deliver value and drive successful CX initiatives.