Remote CX Insights Analyst

Gainwell Technologies LLC; Columbus (OH); Remote; USD 52,000 - 74,000; Full time

Job summary

Gainwell Technologies seeks a CX Insights Analyst to analyze customer interactions, feedback, and operational data to identify trends and opportunities to improve the customer experience. You will work with calls, chats, emails, surveys, and other data sources to uncover insights and make data-driven recommendations.

This is a fully remote role with travel up to 25%. Gainwell offers flexible vacation, educational assistance, a 401(k) match, and comprehensive benefits to support your career

Qualifications

• Experience analyzing customer, operational, or experience-related data.
• Strong analytical and problem-solving skills with ability to uncover root causes.
• Ability to identify trends and emerging issues across data sources.
• Experience translating data and feedback into actionable recommendations.

Responsibilities

• Analyze customer feedback across calls, chats, emails, surveys to identify trends and opportunities.
• Identify pain points and process breakdowns affecting the customer experience.
• Investigate root causes behind customer effort and dissatisfaction.
• Develop actionable recommendations to improve customer experience and business outcomes.
• Create reports, dashboards, and visualizations to communicate findings.

Job description

Gainwell Technologies seeks a CX Insights Analyst to analyze customer interactions, feedback, and operational data to identify trends and opportunities to improve the customer experience. You will work with calls, chats, emails, surveys, and other data sources to uncover insights and make data-driven recommendations.

This is a fully remote role with travel up to 25%. Gainwell offers flexible vacation, educational assistance, a 401(k) match, and comprehensive benefits to support your career