Remote CX Solutions Consultant

Gainwell Technologies; Texas; Remote; USD 119,000 - 130,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) matching

Comprehensive health benefits

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies is hiring for a senior CX-focused solution architect role. You will partner with sales to understand client needs, design end-to-end CX solutions, and lead discovery sessions with stakeholders.

The position emphasizes translating complex concepts into clear CX business value and collaborating across product, engineering, and delivery teams. The ideal candidate brings 5+ years in CX, consulting, or related roles, plus experience with Medicaid or MCO platforms and CX tools.

Qualifications

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred).
• 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles.
• Strong understanding of customer journey mapping, VoC, and CX metrics (SLA, CSAT, NPS, CES).
• Strong understanding and use of cost modeling tools or Workforce Management Tools.
• Experience with Medicaid or Commercial MCO systems and platforms.
• Experience CX platforms (AWS, Verint, CRM solutions, etc.).
• Ability to translate complex concepts into clear CX business value.
• Strong presentation, storytelling, and stakeholder engagement skills.
• Experience supporting enterprise clients and complex solution sales cycles.

Responsibilities

• Partner with sales teams to understand client needs and objectives.
• Design end-to-end CX solutions, including processes and service models.
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders.
• Translate business requirements into functional CX designs.
• Develop proposals, solution architectures, and value narratives.
• Support RFP/RFI responses with CX strategy, design, and cost estimates.
• Collaborate with product, engineering, and delivery for feasibility and alignment.
• Provide thought leadership on CX trends and technologies.
• Contribute to GTM strategies, offerings, and reusable assets.
• Support transition from sales to delivery for clarity of intent.

Skills

CX Strategy

Pre-sales

Solution Architecture

Cost Modeling

Voice of Customer (VoC)

Stakeholder Engagement

Education

Bachelor’s degree in Business or Technology

Master’s degree preferred

Tools

AWS

Verint

CRM platforms

Cost Modeling Tools

Workforce Management Tools

Job description

Gainwell Technologies is hiring for a senior CX-focused solution architect role. You will partner with sales to understand client needs, design end-to-end CX solutions, and lead discovery sessions with stakeholders.

The position emphasizes translating complex concepts into clear CX business value and collaborating across product, engineering, and delivery teams. The ideal candidate brings 5+ years in CX, consulting, or related roles, plus experience with Medicaid or MCO platforms and CX tools.