Customer Experience (CX) Mobilization - PM/BA

Gainwell Technologies LLC; Columbus (OH); Remoto; USD 69.000 - 99.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous vacation policy

401(k) match

Health benefits

Educational assistance

Development academies

Descrizione del lavoro

Gainwell Technologies is seeking a Customer Experience Mobilization PM/BA to help our clients improve health outcomes through CX initiatives. You will bridge stakeholders, PMs and clients, document CX requirements, and map how solutions meet timelines, risks, and impacts.

You will lead with strong PM and BA expertise, guide requirements validation sessions, and help position the CX DDI team for successful client-contact center launches. Fully remote in the U.S.

Competenze

• 3 years Contact Center launch or operational exposure.
• 5 years BA experience eliciting and documenting requirements with RTM.
• 5+ years Medicaid experience including NASPO, CEF, Pharmacy Benefits.

Mansioni

• Bridge between stakeholders, project managers and clients to verify CX requirements.
• Analyze, document impacts, timelines, risks and issues; outline improvements.
• Communicate key business ideas to leaders and teams with clarity.
• Support CX goals through requirements validation sessions and RTM.

Conoscenze

Project Management

Business Analysis

Stakeholder Management

Requirements Traceability

Facilitation

Descrizione del lavoro

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Customer Experience (CX) Mobilization - PM/BA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Bring your passion for Project Management and Business Analysis skills to the Client Experience (CX) DDI Mobilization team. Your contributions will help us successfully position our CX DDI PM team to successfully meet our client contact center launch efforts.

This is not a technical position. Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas. Be a knowledgeable bridge between stakeholders, project managers and clients. Verify all CX-specific requirements are correctly identified and documented. Detail how requirements are met (HRM) and capturing impacts, timelines, risks and issues. Analyze, plan, outline, document or make recommendations to improve business processes to support CX goals. Project strong professional presence and communication skills to deliver messages to business leaders, stakeholders, team members and clients. Motivate others to action and communicate key business ideas in a digestible way.

What we're looking for

3 years Contact Center launch and/or operational exposure. 3 years Project Management BPO practical experience generating and maintaining standard PM artifacts: Project Plan/Workplan, Workbook, RACI, DAIR, validating cost model/financials, as well as CX specific templates. Adept at defining, documenting and managing scope, risks, assumptions, stakeholder expectations, and requirements traceability and management (RTM). 5 years’ BA experience eliciting, drafting/documenting, validating, and identifying how requirements are met (HRM) through client-facing Requirements Validation sessions (RVS). 5 or more years of Medicaid experience and exposure to NASPO, Provider, Claims, Encounters and Financials (CEF), Pharmacy Benefits.

Experience that sets you apart

Develop integrated business requirements documents (BRDs) across multiple organizations. Strong facilitation skills with a focus on requirements gathering, creating deliverable documentation and Requirements Traceability Management (RTM). Working knowledge of supporting CX RFP completion.

What you should expect in this role

Fully remote position available from U.S. locations. Must be a U.S. citizen to satisfy contractual requirements. Office Hours: 8a - 5p eastern time zone. The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

• generous, flexible vacation policy
• 401(k) employer match
• comprehensive health benefits
• educational assistance
• leadership and technical development academies to help build your skills and capabilities

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.